Returning Merchandise to Island hobby nut.
Island hobby Nut strives to make our customers happy with every purchase, however in circumstances where that is not possible we ask that you follow the procedures outlined below:
Prior to returning merchandise to us for any reason, please obtain a Return Authorization (RA). You may obtain a Return Authorization by submitting the form to us. The end of Our Customer Service representatives are available and happy to help at 1 646-560-0909. After your items have been approved, you will receive an RA number and packing list. Return Authorizations are valid for a period of 7 days from date of issue and must be post marked accordingly. Any items returned to IHN without an RA number, expired RA number, or which do meet these guidelines will be refused or returned at customer’s expense. If the customer fails to respond within 30 days of a denial for any reason, the items may be disposed of at IHN discretion. When contacting us, please have the order number, reason for return, and return quantity available. Upon approval, you will receive a RA number along with a detailed list of the merchandise authorized to be returned.
Only return merchandise that has been authorized, otherwise it will be immediately returned at your expense. Clearly print the RA number on the outside of the shipping box, and include a copy of the RA paperwork we sent you in the box. Items should be packed with care and protected against damage in transit, allowing your return to be completely processed in a timely manner.
Items damaged during return shipping will be considered ineligible for return. A call tag may be issued at IHN Distributing’s sole discretion. You are solely responsible for shipping any return in compliance with all applicable legal or regulatory requirements. No defective merchandise will be accepted 30 days after its order date, unless otherwise covered. All defective are subject to the terms of their manufacturer’s warranty programs.
IHN cannot accept returns on batteries of any type which are damaged or have not been properly discharged.
Damaged or Missing Items Damaged shipments or shortages must be reported within 5 business days of delivery. If you suspect that there is damage to your shipment, you should refuse the delivery and contact Customer Service to resolve the issue. Please document and save any damaged boxes, or contact your local carrier’s field office to have an official inspection done.
The packaging must be available for inspection in order to submit a claim with the carrier. If there are damaged items resulting from a packing error, please photo document the shipping box and how the items were packed in the box.
Returns of New and Unused Merchandise for Credit Items being returned to stock for credit must have been invoiced within the last 30 days to be considered for eligibility.
Eligibility for return credit on items such as these will be at the sole discretion of IHN. Items received under a Return Authorization to be restocked for credit must be in new, sealed, and unmarred condition to qualify.
Merchandise being restocked for credit is subject to a base 10% restocking fee. Up to an additional 10% will be added to the base restocking fee for items requiring processing (sticker or adhesive removal, etc.) prior to being returned to our stock. Items which do not meet these guidelines or which were returned without an RA number are subject to a 15% handling fee and will be returned to you at your expense. Items marked SOP (special order product) are not eligible
Defective Merchandise (Distributed Brands) Most items are considered to be covered under the manufacturer’s warranty once sold to your customer and leave the store. These items are not possible to return to ISLAND HOBBY NUT and must be handled directly with the manufacturer of the product. However, we will do our best to assist you in cases where the item may be defective “out of the package” prior to leaving your store. IHN Customer Service staff is ready and available to serve you.